FAQ

PAYMENT

How can I pay for my online order?

EasyKlima accepts several methods of payment: PayPal, EC, giropay, Mastercard, Visa, American Express, Discover Card and Sofort banking. If you have any questions, please contact us via mail: office@easyklima.com


SHIPPING

What is the delivery time and the shipping cost for my parcel?

Check that on our page Fast & Reliable Delivery

When will I receive my order?

The estimated time of processing the order is 24 h. However, during the high- season realization can be extended to 48h. The courier service with most arriving within 2-5 business days. In some circumstances, delays with these carriers may also delay your package. Keep in mind that orders placed over the weekend or holidays will be shipped on the first business day following the holiday or weekend. During extremely busy order times, processing times may increase. Tracking numbers are sent late afternoon of the day the order is processed.


RETURNS

While we make sure to carefully pack and check your order, products can be damaged during shipping. If you receive an item that is damaged or defective, please contact us. We will replace the damaged or defective item once it is returned to us. Upon receipt of your package, if you notice damage to the box, please note it with the carrier or you can refuse the item if it appears to be damaged before you open it. You can refund your ordered goods for 14 days after receiving your shipping. We just can accept refunds with the original invoice or receipt.


COMMON QUESTIONS

EasyKlima® Gas

What is EasyKlima® Refrigerant?

EasyKlima Refrigerant is a proprietary blended ultra high efficient hydrocarbon refrigerant directreplacement for HFC-134a and R-12 Substitutes.

Can I mix EasyKlima® Refrigerant with R-12 or HFC-134a?

For locations outside the United States: At the time of this publication, EasyKlima is not aware of any country, with the exception of the United States, that does not allow mixing of refrigerants. EasyKlima does recommend, however, that you search your local, state and/or federal laws concerning refrigerant.

Are EasyKlima® Refrigerants corrosive to air conditioning systems?

No! EasyKlima Refrigerants are non-corrosive, and do not form acids in combination with system moisture.

What is the difference between EasyKlima® Refrigerant and HFC-134a or R-12?

EasyKlima Refrigerant is an all-natural, non-ozone depleting material and has no global warming potential. EasyKlima Refrigerant is organic and has NO impurities. In fact, it is so pure, it is classifiesas a pharmaceutical grade product! R-12 and HFC-134a are man-made, chemical refrigerants that do not utilize all natural products. R-12 has both, high global warming and high ozone deletion, whileHFC-134a does not effect the ozone, it does have a very high global warming potential according to reports.

Is EasyKlima® Refrigerant compatible with all refrigerant oils?

Yes, EasyKlima refrigerant is totally compatible with all refrigerant oil available today. It can be used with Mineral-, Ester- and PAG-oils without incompatibility.

Does EasyKlima® offer technical assistance?

EasyKlima offers Technical Assistance through email during regular business hours from Monday-Friday 10:00-16:00. We also have air conditioning schedules and other useful information available on www.easyklima.com website. If you have any questions don't hesitate to contact us via mail: office@easyklima.com

Does EasyKlima® Refrigerant contain an odor?

Yes, it contains a "fresh pine scent” which is added during the bottling process. The "fresh pine scent” was designed to assist consumers in leak detection. The odor immediately notifies the operator and others within the vehicle of a leak within the air conditioning system.

Will the pine scent harm an air conditioning unit?

Absolutely not! Contrary to competitive gossips, the pine scent will not harm the air conditioning unit or other components. The chemical design of the odorant works in conjunction with the refrigerant.

Does EasyKlima® carry a Product Guarantee?

Definitely! Easyklima is guaranteed not to harm air conditioning compressors or other related mechanical equipment when used in accordance with EasyKlima directions.

Is EasyKlima® Refrigerant environmentally safe?

Absolutely! EasyKlima Refrigerants are organic, non-ozone depleting, non-toxic compounds. These type of refrigerants are endorsed by the GreenPeace organization and are in full compliance with the UN Montreal Protocol.


COMMON QUESTIONS

EasyKlima® LeakStop

How does EasyKlima® LeakStop work?

When the LeakStop product is installed in an air conditioning system, the product mixes with the refrigerant and oil. As the product circulates in the system, it comes in contact with the o-rings and seals causing them to swell, resulting in "no leak".

How do I know if the leak in my air conditioning system is too large to repair with  EasyKlima® LeakStop?

Generally, if the air conditioning system does not empty within a few days, EasyKlima® LeakStop will normally repair the leak.

Can I use EasyKlima® LeakStop in both HFC134a and CFCR12 systems?

Yes

Will EasyKlima® LeakStop harm my air conditioning system?

Absolutely not when used according to manufacturers specifications.

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